Faq's

We are always open to design ideas from our customers. If you email us a JPEG image of your idea,we’ll do our best to create a custom patch design based on it.

You can update your shipping address by logging into your account via the Account icon on our website. On mobile: open the menu, select Account, go to the Profile tab, and choose Manage. 

If you’re unable to access your account, contact us at info@SolPatchUSA.com. 

Absolutely. Sol Patch was created to support creativity beyond diabetes devices, and we’re always happy to explore new use cases.

No. All Sol Patch materials are latex-free.

Yes, HSA/FSA cards are accepted. Approval depends on your card issuer, and we cannot guarantee acceptance. If you experience issues, please contact your card provider.

Yes. A portion of purchases support supplying patches to diabetes summer camps throughout the US.

• Biocompatible: The adhesive is made from Acrylate, designed to minimize irritation and suitable for sensitive skin. 
• Hypoallergenic: Formulated to reduce the risk of allergic reactions and free from common irritants 

Orders ship via USPS. Products are sealed in a resealable pouch and shipped in a padded bubble mailer. 

Peel back half of the backing and apply to clean, dry skin. Peel the remaining backing and smooth it down. 

Use the “low and slow” method. Gently pull the tape parallel to the skin while holding the skin down. Avoid quick removal to prevent irritation.

Yes. Our adhesive is Acrylate-based, and sensitivities vary. If you're Unsure, request a sample from us before purchasing.

Skin chemistry varies by person. To improve adhesion, consider: 

• Avoiding lotions, oils, and soaps with conditioners before application 
• Ensuring skin is clean, dry, and rested for at least 30 minutes 
• Light exfoliation for oily skin 
• Using Skin-Tac or IV prep for added hold 
• Choosing low-friction placement areas 
• Trimming hair if needed 
• Noting that changes in diet, medication, or hormones may affect adhesion 

While we strive for universal compatibility, our adhesive may not work for everyone. 

Dexcom Stelios a glucose monitor, similar to the Dexcom G7, designed for people with prediabetes or type 2 diabetes who do not use insulin. More information is available on the Dexcom website.

This can occasionally happen with heavy perspiration or friction. Do not remove the tape. After showering, the adhesive typically re-adheres and continues supporting the device.

Color variations may occur due to differences between screen displays (RGB) and printing processes (CMYK). Displays can show a wider range of colors than printers.

Baby oil is a gentle and effective option. Some customers also find regular deodorant works well.

Navidium is an optional shipping insurance that protects your order against loss, theft, or damage during transit. Claims must be submitted within 30 days of purchase by emailing info@SolPatchUSA.com with your order number.

Contact us by emailing info@SolPatchUSA.com with your order details, and we’ll file the claim on your behalf to resolve it as quickly as possible.

If shipping protection was declined, replacements are not guaranteed. We will still file a claim with the carrier, and if approved, the order may be re sent. Sol Patch retains final decision authority.

Orders typically process within 2–3 business days. Occasionally, we may pause fulfilment to allow staff time off.

Our patches are made in the United States, in a cGMP-certified, ISO 9001:2015 clean room using the highest possible quality standards.