FAQ
General Questions
Q: What are Sol Patch CGM patches?
Sol Patch CGM patches are stylish, durable adhesive covers designed to protect and secure your continuous glucose monitor (CGM) while adding a fun and artistic touch.
Q: What CGM devices are Sol Patch designs compatible with?
Our patches are available for popular CGM devices, including the Freestyle Libre (Libre 2, Libre 3), Dexcom G6, Dexcom G7, Stelo, Medtronic Guardian, Omnipod, Tandem Mobi, and most infusion sets (Medtronic: MiniMed Mio, Quick-set, Silhouette, and Sure-T. Tandem: AutoSoft 90, XC, 30, VariSoft, and TruSteel)
Q: Are Sol Patch CGM patches waterproof?
Yes! Our patches are waterproof and can withstand swimming, showers, and sweaty workouts without peeling.
Q: How long do the patches last?
Our patches are designed for up to 21+ days of wear, depending on skin type and activity level.
Application & Removal
Q: How do I apply my Sol Patch CGM patch?
Clean and dry the area around your CGM, remove the backing, and carefully apply the patch over your sensor. Smooth out any wrinkles for the best adhesion.
Q: How do I remove the patch without damaging my CGM sensor?
Slowly peel the patch off while using an adhesive remover or warm, soapy water to loosen it for easier removal.
Ordering & Shipping
Q: How can I place an order?
Orders can be placed directly on our website. Simply choose your CGM model, select your favorite design, and check out!
Q: Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary based on location.
Q: How long does it take to receive my order?
Orders are typically processed within 1-2 business days and arrive within 5-7 business days for domestic shipping. International orders may take longer.
Wholesale & Bulk Orders
Q: Do you offer wholesale pricing for businesses?
Yes! We have wholesale pricing available for medical supply stores, pharmacies, and other retailers. Contact us at info@solpatchusa.com for more details.
Q: Can I customize patches with my own design?
We offer bulk customization for businesses or events. Reach out to discuss your custom order needs.
Returns & Refunds
Q: What is your return policy?
Due to the nature of our products, we cannot accept returns on opened patches. However, if you receive a defective or incorrect order, please contact us for a replacement.
How do I request a refund or exchange?
Email us at info@solpatchusa.com with your order number and details, and we will assist you as soon as possible.
Still have questions?
Contact us at info@solpatchusa.com or follow us @SolPatchUSA for updates and support!
